What To Look For In A Business Phone System
When you are in the market looking for a business phone system, you must know that there are things that you should consider. All of the factors will be dependent on the type of business that you are in and the number of calls that you are receiving. Whatever needs that you have, there is a system that would certainly provide your needs. But whatever type of system that you will be choosing, it is a must that to will be able to provide the needs that you have.
Let us now take a look at the basic functions that you should look for in a business phone system.
A business phone system should be able to have a voice mail. The moment that the business will not be able to answer any phone call from its customer, it is a must that they will be able to leave a message on the phone. By doing so, your customers will have a pleasant experience especially if it is their first time to call your business. To get the feature, you can already find phones that has built in voice mail systems on it while some may require you to install a device to get this kind of feature.
Your clients will have a better experience if you have a feature called music on hold. Providing your clients with music to listen to is a good way of treating them. The music that is used for your advertising can also be utilized here. What makes this works is by connecting a recording to your phone system.
In your business phone system, you should make sure that it has a conference call. At one time, you will be able to connect to multiple callers. You will be able to have discussions with more than one person in just one call.
It is in your business phone system that trunking should also be available. From the local phone company, you will be able to configure incoming lines. For this feature to work, it is a must that you will use the T-1’s which are configured to the phone system as a trunk group. The basic configuration will be based on the number of calls that you will receive. The configuration will be more complex the moment that you will have a bigger business.
A must have basic feature in your business phone system is the auto attendant. Depending in the preference of the caller, the auto attendant is the one that directs it. The person that they are trying to each is the basis for this function to work. The moment that the extension is configured it the phone system, it will directly send them to that extension.
It is a must that the business phone system that you will get will have these key features that we have discussed.